Ritz-Carlton New York, Central Park

The recent iPhone launch was insane not just for regular folks, but for celebrities, too. One female pop star staying at the Ritz-Carlton New York, Central Park, arrived at the hotel with a new iPhone, but had no idea how to use it. Unwilling to brave the crowds to get a lesson at the nearby Apple Store on Fifth Avenue, she asked the hotel’s chef concierge, Frederick Bigler, for help. His solution: He sent a hotel page to the store for an iPhone tutorial; the page then returned to the hotel and gave the singer a lesson in the privacy of her suite.

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